Reference

Read Our Terms Before You Play

These terms lay out the full agreement between you and boomwin — what you can do with your account, how your deposits through PayPal, Venmo, and Play+ are handled, and what happens when you raise a dispute.

Account Holder AgreementUS State EligibilityPayPal & Venmo CoveredDispute Process Included
boomwin Read Our Terms Before You Play
HOW WE HANDLE DATA

Security, Data and Account Control

Your account data is encrypted in transit and at rest. We use cookies on our platform to keep your session active, remember your payment preferences for PayPal or Venmo, and detect unusual login activity before it becomes a problem. We retain your account records for as long as your account is active and for the period required under applicable financial regulations after it closes. You can request the data we hold on your account, or ask us to correct inaccurate details, by contacting support through live chat or the email channel listed on this page.

Data Retention

We keep your account records for the period required by applicable financial regulations. Closed accounts are archived, not deleted, under those same requirements for the full retention window.

Cookie Use

Our cookies track your active session, save payment method preferences, and flag suspicious login patterns. You can manage cookie settings through your browser at any time.

Account Security

Every account login is protected by a password and optional two-factor authentication. Report any unauthorized access to support right away so we can lock the account immediately.

Requesting Changes

To correct account data or close your account, submit a request through live chat or email with your account ID. We act on verified requests within a reasonable timeframe.

REACH OUR TEAM

Contact Us About These Terms

If a clause in our agreement raises a question about your account, or you want to request the data we hold on your behalf, our support team handles both. Have your account ID ready when you reach out — that single step speeds up the process whether you contact us through chat or email. We provide written responses for anything that involves account-level decisions so you have a clear record of the outcome.

Live Chat Connect through the chat window in your account dashboard — the fastest path when you have a question about a specific term or clause that applies to your account.
Email Support Send your question from your registered email address, include your account ID, and we will reply with a documented written answer specific to your situation.
Account Dashboard Your account settings page carries a link to the current terms document and your data summary — available whenever you need a quick reference on what applies to you.

Frequently Asked About Our Terms

These are the questions we hear most often about how our terms apply to real account situations — from payment method coverage to state eligibility and data access. If your question is not answered here, the live chat team can address any specific clause with you directly. Keep your account ID handy when you reach out so we can pull up your account details and give you an accurate, specific answer.

Yes. Every deposit method we offer — PayPal, Venmo, Play+ — is covered under the same account terms. The payment rail you choose does not change your obligations or ours.

Access depends on your state's laws. We operate where online gaming is permitted under local law. It is your responsibility to confirm that using our platform is legal where you are located.

We post the updated terms and note the revision date. Continuing to use your account after the change takes effect counts as your acceptance of the revised agreement.

Contact support through live chat or email from your registered address. Include your account ID and we will process your request under our data retention and disclosure policy.

Open a dispute through your account dashboard or contact us via live chat. Our terms include a formal dispute process and we will provide a written response within the timeframe specified there.

Reach out to our live chat team right away — they can lock your account while we investigate. Change your password immediately and review any PayPal or Venmo activity linked to that session.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.